Systems and Network Infrastructure

The integrity of our data and systems is among our highest priorities.

HBCS’ advanced technological stability, diversity and integrity have been achieved by utilizing the “Best Practice” methodology. It has been our philosophy and experience that the way to attain the most reliable, sophisticated, and highly functioning, stable infrastructure is to utilize the ‘best of breed” technical solutions fully integrated with advanced business and people protocols.

HBCS’ overall system availability has been consistently exceeding Information Technology Industry standards. The comprehensive and powerful system design, including the secure wireless network infrastructure, has resulted in the most efficient and secure data access for our clients. This evolution has allowed HBCS to create a technical multi-site virtual office, allowing our agents access to the patients’ account information from any location, and for every client.

Implementation of the new comprehensive multi-system Business Continuity strategy became an integral part of HBCS’ daily operation procedures. The Enterprise Data Integrity solution is designed to ensure long-term protection of critical data and systems, as well as to minimize business continuity recovery time, preserve archival data, and integrate new data storage solutions.

All of the HBCS data and systems required for Business Continuity are routinely protected by a multi-layered state-of-the-art back-up solution. The Business Continuity strategies were tested on several occasions when we seamlessly and transparently routed calls and data from one office to another location.

Select Technology Fields:

Corporate Office

118 Lukens Drive

New Castle, DE 19720

(302) 552-8000

Massachusetts Office

701 Edgewater Drive

Wakefield, MA 01880

(781) 279-8465

Maryland Office

NorthGate Building 3

2424 Northgate Drive

Salisbury, MD 21801