Intelligent Revenue Cycle Solutions

EMPOWERING TECHNOLOGY

THE HBCS ADVANTAGE

Our A/R data management, workflow automation, and denial management
is on an integrated cloud platform. We make integration seamless.

Intelligent Revenue Cycle Solutions

EMPOWERING TECHNOLOGY

THE HBCS ADVANTAGE

Our A/R data management, workflow automation, and denial management
is on an integrated cloud platform. We make integration seamless.

Intelligent Revenue Cycle Solutions

EMPOWERING TECHNOLOGY

THE HBCS ADVANTAGE

Our A/R data management, workflow automation, and denial management
is on an integrated cloud platform. We make integration seamless.

Insurance Technology

Insurance technologies

HBCS CLAIMS MANAGEMENT

HBCS technologies edits and processes claims submitted to payers, and incorporates remittance and claim data into an integrated claims management tool that improves first pass payment rate, cash flow and A/R days.

  • Improved clean claims submission on all primary & secondary insurance.
  • Easy integration with your hospital patient accounting system.
  • Workers’ compensation & motor vehicle insurance expertise.
Insurance technologies

HBCS AUTOMATED CLAIM STATUS

Our technology-driven data management service interfaces with payers to update electronic claims statuses, and can process large amounts of claims often during off-peak hours. These technologies improve business office workflow by notifying collectors of which claims have been processed and adjudicated, or if immediate action or follow-up is needed.

  • 75% productivity gain on claims follow-through.
  • Reduction in A/R days.
  • Greater denial management analytics.
  • Improved workflow automation.
  • Cash acceleration.
Worker's Compensation and Motor Vehicle Accident

HBCS THIRD PARTY LIABILITY

HBCS eBill technologies electronically submits the insurance claim, including all necessary supporting documentation with data tracking and audit capability, greatly reducing denied and delayed Workers’ Compensation and Motor Vehicle Accident claims.

  • Submits Workers’ Compensation and Motor Vehicle Accident compliant electronic medical bill and attachments.
  • Reduces incomplete bills, missing attachments, and duplicate bill submissions.
  • Optimizes collections and reduces denials and delayed payments.
Denial Management Technologies

HBCS DENIAL MANAGEMENT

The HBCS Denial Management module provides health systems with advanced tools to identify, measure, resolve and prevent denials.

  • Data capture from payer remittance and claim status.
  • Denial qualifying using payer claim status, adjustment group codes and reason codes.
  • Denial categorization.
  • Denial reporting to measure and manage denials.
  • Root cause analysis and decision support for denial prevention.
  • Workflow tools to drive assignment, follow up and resolution.

Benefits

  • Improvement in key financial and operational performance metrics including collections, cash flow, accounts receivable days outstanding, and denial rate.
  • Reduced training for follow-up staff.

Self-Pay Technology

Telecommunications technologies

HBCS TELECOMMUNICATIONS

A successful hospital’s self-pay collections strategy must incorporate an operational solution to manage a high volume of low balance accounts.

HBCS uses inbound and outbound telephony systems that include features such as predictive dialers, automatic call distribution (ACD), interactive voice response (IVR) and call recording. These technologies have added new dimensions to successfully optimizing self-pay collections. These automated dialing systems can perform various types of auto dialing campaigns simultaneously.

Web-based Portal Technologies

HBCS WEB-BASED PORTAL TECHNOLOGY

Many hospitals have introduced a web-based payment portal, but most do not have the robust functionality that consumers have come to expect when they conduct business online. HBCS’s patient portal provides the same features that patients see when they visit their credit card or bank website including:

  • Check the status of their hospital accounts.
  • See recent payments applied to an account.
  • Request itemized statements.
  • Print billing statements that replicate those that are sent by mail.
  • Make a payment using a credit card or debit card.
  • Set up a payment plan.
  • Update personal information.
  • Communicate with hospital billing staff by email.
Propesity to Pay

HBCS PROPENSITY TO PAY

Our payment assessment technology is designed to determine as early as possible whether a patient is able to pay his or her bill, and we then segment workflow by the likelihood of payment. A patient who is highly likely to pay will go through the normal billing cycle. A patient who is moderately likely to pay will undergo focused collections, and one who is least likely to pay will be screened for Medicaid or charity care eligibility.

Email Technologies

HBCS PATIENT STATEMENT TECHNOLOGY

HBCS believes that the first contact with a patient is the most important one, and we provide an integrated patient statement as an important component of Self-Pay Resolution. This statement is patient friendly, itemized and clearly details the patient’s balance. It provides the patient with payment options, not just a “balance due”, and provides answers to the patient’s most common questions. This eliminates patient confusion and encourages prompt payment.

The Closer the Partnership, the Better the Results

“I make it a point to learn everything I can about a hospital, so I can help them realize the value of our services.”

Brian J. Wasilewski President & CEO

The Closer the Partnership, the Better the Results

“I make it a point to learn everything I can about a hospital, so I can help them realize the value of our services.”

Brian J. Wasilewski President & CEO

The Closer the Partnership, the Better the Results

“I make it a point to learn everything I can about a hospital, so I can help them realize the value of our services.”

Brian J. Wasilewski President & CEO