The most stable, sophisticated, and high-functioning infrastructure can only be achieved by combining best-in-class technologies with advanced business and human resource protocols.
HBCS consistently exceeds IT Industry standards with:
- A comprehensive system design and secure wireless network infrastructure for secure, efficient data access
- A multi-site virtual office that allows our agents to access patient account information from any HBCS location
- Enterprise data integrity safeguards that protect critical data and systems, minimize business continuity recovery time, preserve archival data, and integrate new data storage capabilities
- Multi-layered back-up systems that protect all data and systems required for business continuity
- Routine testing of our business continuity strategies that ensures seamless, transparent re-routing of calls and data