The technologies deployed at our 24/7 Virtual Patient Contact Centers integrate the following capabilities:
- Real-time interactive help
- Customer web portal
- Predictive dialer system
- Voice and screen recording
- Computer/telephone integration platform
- Call management systems
- Collection follow-up system
- Interactive voice response
- On-line patient account management
- Credit card processing
Energizing the IT industry HBCS’ IVR integration design recently received a Technical Recognition Award at the Avaya International Conference in Miami, FL. The judges praised our system as “One of the most unique, comprehensive, and innovative IVR integration designs available on the market today.”