We equip our customer service team with sophisticated technologies — such as propensity to pay tools, predictive dialers, call management and recording systems, screen capture software, and interactive voice response (IVR) — to maximize patient contact and collections.
Uninsured Patient Receivables
Our uninsured accounts management strategy combines a progressive letter series with targeted phone calls to maximize patient contact. Accounts are organized based on each patient’s unique situation, and are handled by representatives who are committed to respect and privacy.
Residual (After-Insurance) Patient Receivables
Patients with after-insurance balances require a modified approach that includes a progressive letter series, as well as phone calls from service representatives who are trained to help patients understand the complexities of healthcare billing.
Charity Care Applications
HBCS helps manage the cumbersome process of charity care (or financial assistance) by explaining basic requirements to patients, mailing required forms, and compiling the information received from patients. So you can make the best decisions for your facility.
Payment Plan Monitoring
Let HBCS take the hassle out of setting-up and maintaining payment plans. We’ll negotiate payment terms, send monthly reminder letters, and follow-up on broken payment arrangements — all while meeting your hospital’s guidelines. Additionally, patients have an opportunity to log into our web portal and make credit card payments online.
Additional Services
Through our unique combination of technology and people, HBCS can provide specialized services such as insurance identification, verification/billing, skip tracing, and bankruptcy reviews. We can also issue end-of-month reports that bring discovered insurance, incomplete demographics, or other issues to your attention.
Energizing patient goodwill “I recently had the pleasure of speaking with [your representative], who I found to be an exceptionally helpful and considerate Customer Service Representative. He acted as an advocate for my case and allowed me to find a reliable contact person to answer my questions and look into the issues surrounding my insurance claim.”