Energize your revenue cycle
Client Testimonials
“As far as HBCS’S customer service, their internal working with their management team has been wonderful. They are willing to listen to anything I have to say; identify any issues and they immediately take action. We have set up a tracking log, issue plans, and have conference calls every week. As far as patient customer service, complaints that I have received over the past six months have never been a result of one of HBCS’S representatives being rude or cutting them off, which I often had before HBCS. Their representatives always conduct themselves in a very professional manner, whether they can immediately help the patient or they need to get additional information to help the patient.”
- Beth O'Toole, Senior Director, PFS
Beth Israel Deaconess Medical Center
“We consider HBCS a vital partner in our business from the standpoint that for our programs or projects to be successful, HBCS has to be successful. It takes a combination of both companies working together and accepting each other as business partners. I’ve always said we wouldn’t have achieved the excellent results today if it wasn’t for HBCS.”
- Christopher T. Williams, Director of Patient Finance
Presbyterian Healthcare, Novant Health System
“HBCS truly wants to be your partner. They really want to know your operation, and they want their employees to learn your operation to serve your hospital or organization in the best way they can. I consider HBCS a vital partner in my business. They integrate well with my staff, and I feel they are actually a part of my staff. They open their arms to you and to your recommendations. In respect to other vendors who I have worked with, they absolutely embrace your ideas and do whatever is necessary to get the job done. I have absolutely recommended HBCS to other customers.”
- Patricia Hennessey, Director of Patient Accounts
North Shore Medical Center, Partners Healthcare Network
“We don't consider HBCS to be just another vendor - they truly are a partner that is fully aligned with our objectives and mission. We have enjoyed the benefits of their investment in technology and human resources that has resulted in improved cash collections and great customer service.”
- Wes Smith, VP, Medical Center Finance and Revenue Cycle Operations
NYU Langone Medical Center
About HBCS:
Corporate Office
118 Lukens Drive
New Castle, DE 19720
(302) 552-8000
Massachusetts Office
701 Edgewater Drive
Wakefield, MA 01880
(781) 279-8465
Maryland Office
600 Beam Street
Salisbury, MD 21801-7803
(410) 219-5229