Innovative Healthcare Financial Solutions
Customer Service / Quality Assurance Training
Because HBCS works in partnership with our healthcare clients, and our customer service teams operate as an extension of each healthcare’s Patient Accounts department, we promote and provide extensive Training and Quality Assurance programs to ensure that each member of the HBCS team represents our healthcare clients with the utmost levels of integrity and expertise.
Our Quality Assurance program is designed to maintain the highest degree of Quality and Customer Service. All calls are recorded and monitored so that we and our clients can measure call effectiveness, ensure compliance, and identify training and development opportunities.
We place an emphasis on staff education that is unparalleled in the industry. All of our staff begin their career at HBCS with an extensive in-classroom training and orientation program focusing on customer service delivery, client-specific systems and processes, industry compliance, and quality standards. This is followed by mandatory annual continuing education designed to maintain and advance our staff’s skills and expertise. Last year alone HBCS’S management team and their staff logged over 30,000 hours of formal training and continuing education!
All of these initiatives are designed to produce an HBCS team in which our clients have confidence and our staff are proud to excel.
About HBCS:
Corporate Office
118 Lukens Drive
New Castle, DE 19720
(302) 552-8000
Massachusetts Office
701 Edgewater Drive
Wakefield, MA 01880
(781) 279-8465
Maryland Office
NorthGate Building 3
2424 Northgate Drive
Salisbury, MD 21801
(410) 219-5229