We’ve been using HBCS’ Billing and Insurance services for more than twenty years. Their staff is top-notch, and delivers results in terms of cash collections. If I call HBCS with a problem, the staff is extremely responsive and they put the customer first. I wouldn’t hesitate to recommend HBCS’ Billing and Insurance services to other healthcare organizations.
AVP Revenue Cycle, Froedtert Memorial Hospital, Milwaukee, WI
Because of my previous experience with HBCS at a different employer, I knew that when I joined the St. Luke’s team I could rely on HBCS to deliver the same high-quality performance. HBCS is a proven partner with an ability to deliver timely feedback and customized reporting as it relates to our Self-Pay and Insurance follow-up lines of business.
Senior Director-Patient Business Services, St. Luke’s Hospital, Bethlehem, PA
We don’t consider HBCS to be just another vendor - they truly are a partner that is fully aligned with our objectives and mission. We have enjoyed the benefits of their investment in technology and human resources that has resulted in improved cash collections and great customer service.
VP, Medical Center Finance and Revenue Cycle Operations,
NYU Langone Medical Center, NY
As far as HBCS’ customer service, their internal working with their management team has been wonderful. They are willing to listen to anything I have to say; identify any issues and they immediately take action. We have set up a tracking log, issue plans, and have conference calls every week. As far as patient customer service, complaints that I have received over the past six months have never been a result of one of HBCS’ representatives being rude or cutting them off, which I often had before HBCS. Their representatives always conduct themselves in a very professional manner, whether they can immediately help the patient or they need to get additional information to help the patient.
Senior Director PFS, Beth Israel Deaconess Medical Center, MA
HBCS truly wants to be your partner. They really want to know your operation, and they want their employees to learn your operation to serve your hospital or organization in the best way they can. I consider HBCS a vital partner in my business. They integrate well with my staff, and I feel they are actually a part of my staff. They open their arms to you and to your recommendations. In respect to other vendors who I have worked with, they absolutely embrace your ideas and do whatever is necessary to get the job done. I have absolutely recommended HBCS to other customers.
Director of Patient Accounts,
North Shore Medical Center - Partners HealthCare, MA